Frequently Asked About Our Terms
No, but we can. We update our terms when needed and notify you via email and login banner. If you don't agree, you can close your account. Your continued play means you accept the updated terms. We don't change rules that affect your existing wallet balance without explicit notice.
We suspend your account immediately and freeze your wallet pending investigation. We may require identity documents before reactivating you. Serious breaches like fraud or bonus abuse result in permanent closure. You can appeal through our support team within 30 days.
Deposits are non-refundable once you enter the lobby and start play. If a technical error causes a double-charge, contact support within 24 hours with your transaction ID and we'll investigate. Reversals are processed within 3–5 working days if confirmed.
We retain transaction records and account history for 7 years per local regulation. Personal details like name and email are deleted within 30 days unless we must keep them for legal or tax compliance. You can request your data before closure.
You can log in from anywhere where local law permits texas188 access. If we detect a login from an unusual location, we'll send a security alert to your email. You can verify it's you by replying or via two-factor authentication in your settings.
No. Your account is personal and non-transferable. If someone else accesses it, that's a breach of our terms and your account security. Report unauthorised access immediately to support with your phone number and we'll lock it pending verification.
Your wallet balance remains yours. Where local law permits, we maintain player funds in segregated accounts separate from operational funds. In the unlikely event of platform closure, you're notified in advance and given a grace period to withdraw. Any remaining balance is returned per local regulation.
